As an Alan Solomons + Co Client, we want you to know you have the right to expect the following standards from us: 1. You will receive friendly, courteous, awesome service. You will be respected and not taken for granted. 2. We will honour our commitments to you absolutely. 3. Our services will always be of an exceptional quality and designed, where appropriate to add significantly to your business. 4. You will always be able to seek our help. 5. We believe totally that your perception of our performance is always the reality. 6. We will acknowledge any communication you have with us before the end of the next working day. 7. We will be honest, truthful and "up-front" with you at all times. 8. We will communicate with you frequently and openly as we build a win-win and long term partnership with you. 9. Our service will rarely, if ever, be the cheapest on the market. They will, though, always be the absolute best quality and value so that you can get real benefit from them. 10. Your feedback is critical to our continuing to innovate and improve. We're always looking forward to your ideas, your comments and your suggestions. Alan Solomons + Co 2 Gayton Road, Harrow, Middlesex HA1 2XU Tel 020 8901 7580 Fax 0870 4299468 Email info@alansolomons.co.uk also at: Fleet House, 8-12 New Bridge Street, London EC4V 6AL Authorised and regulated by the Financial Services Authority for investment business